Q: HAVE YOU GOT A WRITTEN AGREEMENT?

A written contract will probably detail how and when the pitch fee review will happen and what reasons can be factored into the increase – for example:

• Changes to staffing levels or salaries

• The retail prices index (RPI) or ‘inflation’

• Improvements to facilities at the park

Q: WE HAVE NO CONTRACT, WHAT CAN WE DO?

You should write to your park about the increase and ask why your pitch fees have gone up - you are within your rights to ask questions about the reason behind the increase. NACO are happy to assist you with this.

Q: WE HAVE A CONTRACT, ANDTHE INCREASE ISN’T IN LINE WITHITS TERMS, WHAT CAN WE DO?

The first thing to do is write to the park manager asking for an explanation, stating that you are objecting the increase. Make sure you keep a copy of the letter and send it recorded delivery.

Q: I DON’T WANT TO ROCK THE BOAT

Your objection to a questionable pitch fee increase might just be the one that sways the vote. It’s your right as a consumer to object an increase that you’re not happy with.

Q: MY PITCH FEE HAS GONE UP AND THE PARK SAY IT’S DUE TO REDEVELOPMENT, IS THIS OK?

It’s accepted within the industry that park development and improvements can be used as justification for pitch fee increase. However, we believe that any improvements on park should be for the benefit of caravan owners. Once again, you’ll need to object in writing.

Q: WE HAVE A CONTRACT WHAT CAN WE DO?

If you have got a written agreement, we’d need to look at the terms before advising. However, most contracts ask that you object the increase in writing. If a certain amount on the park object, it may mean that an independent review is undertaken. All you need to do is demonstrate your objection to the increase. A polite letter stating your objection is all that’s needed. We can help you with this if needed or there are examples on our website.

Q: OK, WHAT’S A REASONABLE INCREASE?

It’s difficult to quantify a ‘reasonable increase’ – especially in the current climate. The reasons given for the increase and your contractual relationship with the park will all affect whether the increase could be considered reasonable.

Q: OTHER PEOPLE AT THE PARK ARE CONCERNED TOO, WHAT DO WE DO?

The crucial thing for anyone that’s concerned about pitch fee increase is to send the park owner a written objection. A ‘majority vote’ on such an issue is the only way to tackle it.