Coronavirus Help & Support

As a result of the current Coronavirus (COVID-19) pandemic, we’re operating slightly reduced hours with fewer staff than normal, and ask you to kindly bear with us during this difficult time. In particular, you may find that getting through on the phone is more difficult than usual.

Revised opening hours:
Our current (revised) opening hours are - Monday to Friday 9:00am - 15:00pm with Saturday 9:00am - 13:00pm.

*** Please note that in line with guidance our offices are closed to the general public.***



Scotland is operating a tiered system of control so in order to ascertain what the restrictions are you need to find out what tier your park is in:find out here


Northern Ireland:
Caravan parks must remain closed for four weeks from the 16th October - Guidance From DofH Here

New national Covid measures for Wales: 9th November 2020


>>>> Lockdown 2 (November 2020) >>>>

Blog article : Holiday Caravan Parks, Lockdown 2 ENGLAND & COVID-19 


>>>> Lockdown 1 (March 2020) >>>>

Coronavirus questions and resources (holiday parks):

Latest Blog post on cleaning caravans during coronavirus

Response to our Boris letter

Our letter to Boris Johnson urging him to (safely) re-open holiday parks 

Holiday Parks, Pitch Fees and Park Closures

Park Holidays UK Statement (22/03/20)

Housing Minister letter regarding homelessness and evictions - residential use at holiday parks

National Caravan Council Guidance (NCC)


General queries:
You may find an answer in our Static Caravan Advice section, which we are continually updating. If your question isn’t listed then please email or call 01255 820321.


New insurance quotes and renewals
Our website can be used to get a new insurance quote and set up a policy. Click here to get a static caravan insurance quote. You can also renew your policy online by logging into My NACO.


Making changes to your policy
If you need to contact us urgently to make a change to your policy, please call 01255 820321. If you’re able to wait, we’d be grateful if you could email rather than calling during this busy time.  Please include your membership number, name and postcode, along with details of the change you would like to make, so we can get back to you when our phone lines are less busy.


Registering a new claim
To register a new claim, please call us on 01255 820321