Coronavirus Help & Support

As a result of the current Coronavirus (COVID-19) pandemic, we’re operating slightly reduced hours with fewer staff than normal, and ask you to kindly bear with us during this difficult time. In particular, you may find that getting through on the phone is more difficult than usual.

Revised opening hours:
Our current (revised) opening hours are - Monday to Friday 9:00am - 15:00pm with Saturday 9:00am - 13:00pm. *** Please note that in an effort to keep our staff safe, our offices are closed to the general public.***

Coronavirus questions and resources (holiday parks):
Take a look at the following blog post: https://www.nacoservices.com/blog/pitch-fees-coronavirus

https://www.nacoservices.com/blog/holiday-parks-covid-19-coronavirus 

Holiday Parks, Pitch Fees and Park Closures

Park Holidays UK Statement (22/03/20)

Housing Minister letter regarding homelessness and evictions - residential use at holiday parks

National Caravan Council Guidance (NCC)

General queries:
You may find an answer in our Static Caravan Advice section, which we are continually updating. If your question isn’t listed then please email info@nacoservices.com or call 01255 820321.

New insurance quotes and renewals
Our website can be used to get a new insurance quote and set up a policy. Click here to get a static caravan insurance quote. You can also renew your policy online by logging into My NACO.

Making changes to your policy
If you need to contact us urgently to make a change to your policy, please call 01255 820321. If you’re able to wait, we’d be grateful if you could email info@nacoservices.com rather than calling during this busy time.  Please include your membership number, name and postcode, along with details of the change you would like to make, so we can get back to you when our phone lines are less busy.

Registering a new claim
To register a new claim, please call us on 01255 820321