Coronavirus Help & Support

As a result of the current Coronavirus (COVID-19) pandemic, we’re operating with fewer staff than normal, and ask you to kindly bear with us during this difficult time. In particular, you may find that getting through on the phone is more difficult than usual.

Revised opening hours:
Our current opening hours are - Monday to Friday 9:00am - 17:00pm with Saturday 9:00am - 13:00pm.

*** Please note that in line with guidance our offices are closed to the general public.***

Useful links for static caravan and lodge owners:
Parkdean Resorts Pitch Fee refund information: (The Consumer Lawyer)
Pitch Fee Refund Advice (General) aimed at Parkdean Resorts but very helpful (The Consumer Lawyer)
Join the discussion! This action group is making some great connections - jump on and join in. 


We'll update information here, as and when it becomes available with regard to re-opening caravan parks across the UK. Most dates are speculative at this stage and very much dependent on how things progress in the coming weeks.


Nicola Sturgeon has made annoucements today that indicate the re-opening of shops, bars, restaurants, gyms and hairdressers - is expected to start in the last week of April. Scotland will return to a tiered system and little information about holiday parks 'self catering accommodation' has been provided as yet. 23/02/2021


Northern Ireland:
Lockdown restrictions in Northern Ireland will be extended until 1 April, the Stormont Executive has agreed. It is unclear at this stage when caravan parks will re-open. 23/02/2021


It looks like the target in Wales is to re-open 'self contained accommodation' in time for Easter. 23/02/2021


From 12th April overnight stays away from home in this country will be permitted and self-contained accommodation - those that do not require shared use of bathing, entry/exit, catering or sleeping facilities ...only by members of the same household. 23/02/2021



>>>> Lockdown 2 (November 2020) >>>>

Blog article : Holiday Caravan Parks, Lockdown 2 ENGLAND & COVID-19 


>>>> Lockdown 1 (March 2020) >>>>

Coronavirus questions and resources (holiday parks):

Latest Blog post on cleaning caravans during coronavirus

Response to our Boris letter

Our letter to Boris Johnson urging him to (safely) re-open holiday parks 

Holiday Parks, Pitch Fees and Park Closures

Park Holidays UK Statement (22/03/20)

Housing Minister letter regarding homelessness and evictions - residential use at holiday parks

National Caravan Council Guidance (NCC)


General queries:
You may find an answer in our Static Caravan Advice section, which we are continually updating. If your question isn’t listed then please email or call 01255 820321.


New insurance quotes and renewals
Our website can be used to get a new insurance quote and set up a policy. Click here to get a static caravan insurance quote. You can also renew your policy online by logging into My NACO.


Making changes to your policy
If you need to contact us urgently to make a change to your policy, please call 01255 820321. If you’re able to wait, we’d be grateful if you could email rather than calling during this busy time.  Please include your membership number, name and postcode, along with details of the change you would like to make, so we can get back to you when our phone lines are less busy.


Registering a new claim
To register a new claim, please call us on 01255 820321