In the event that you wish to make a complaint you may contact us on:

 

Steve Munro
NACO Services Limited
Leisurefame House
37 Clacton Road
St. Osyth
Essex
CO16 8PA

Email: steve.munro@nacoservices.com
Telephone: 01255 820 321

 

Should you remain dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to Lloyd's. Lloyd's will investigate the matter and provide a final response. Lloyd's contact details are as follows: 

Complaints 
Lloyd's 
One Lime Street 
London EC3M 7HA 

Email: complaints@lloyds.com 
Telephone: +44(0)20 7327 5693 
Fax: +44 (0)20 7327 5225 
Website: www.lloyds.com/complaints 

 

Ultimately, should you remain dissatisfied with Lloyd's final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for setting up disputes between consumers and business providing financial services. 

 

The FOS's contact details are as follows: 

Financial Ombudsman Service 
Exchange Tower 
London 
E14 9SR 

Email: complaint.info@financial-ombudsman.org.uk 
Telephone: +44 (0)300 123 9 123 
Website: www.financial-ombudsman.org.uk